Refund policy

Return and refund policy

We accept returns for both defective and non-defective products. Free return shipping.

Email us at info@warmembracegifts.com (Name, Order Number, and any information on why you are requesting a refund).

We have a 30-day money-back guarantee. Once everything is complete, we will process your refund, which may take 3-5 business days to process through your bank.

Do not send your purchase back to the address from which it came.

Returned to Sender If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing, or insurance.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation
All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all.

Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately, we can’t offer you a refund or replacement.

Email: info@warmembracegifts.com
Call/SMS: 551-208-1677
Store Hours: 9am-5pm